If a translator/proofreader misses the job deadline
In rare cases, a translator may miss the job deadline.
- In this situation, the best approach is to first make contact with the translator through the job’s Documents & Messaging tab. To access a job’s Documents & Messaging tab, first click on the job in the Manage Jobs area, then click on its Documents & Messaging tab. You can communicate with the translator by typing in the Send a message box and hitting Send.
- If a job is late, you also have the option to cancel the job, using the Job Menu. In this situation, your deposit will be refunded and the job will end.
- If a translator submits completed documents after the job deadline, you can choose whether to accept the documents or to cancel the job.